Trust And Technologies : Implications For Information Technology Supported Work Practices

In this paper we empirically investigate the concept of trust using organizational work practices in three groups: within the team, between teams and when interacting with technology. This study adopts Repertory Grid methodology as an interview based technique to elicit important constructs of trust to team members working in two organizations within the energy distribution industry. Thirteen key constructs of trust were identified using content analysis. Drawing on the understanding gained, this paper discusses the implications for theories on trust within teams working with information technology and provides a grounded perspective that could be used as a basis for further research.